Privacy Policy

1. Information We Collect

We may collect the following information:

• Information you provide: name, email address, phone number, property preferences, budget, and any message you send through our forms.
• Automatically collected information: IP address, browser type, device information, pages visited, and time spent on our website.
• Cookies and similar technologies: used to remember preferences, analyse traffic, and measure the performance of our marketing.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide property information.
• Arrange viewings, consultations, and transactions.
• Send service updates and, where you have agreed, marketing communications.
• Improve our website, services, and user experience.
• Comply with legal and regulatory obligations, including those of the Dubai Land Department.

3. Legal Basis for Processing

Where applicable, we process personal information based on your consent, the performance of a contract or pre-contract steps you request, our legitimate interests (provided these do not override your rights), or compliance with legal obligations.

4. Sharing Your Information

We may share personal information with:

• Developers, property owners, and their authorised agents, to the extent needed for your enquiry or transaction.
• Service providers who host, maintain, or support our website and systems, under confidentiality obligations.
• Government and regulatory authorities where required by law.

We do not sell your personal information.

5. Data Retention

We keep personal information only for as long as needed for the purposes described above or as required by law, including UAE record-keeping requirements.

6. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may request to access, correct, or delete your personal information, withdraw consent for marketing, or object to certain processing. To exercise these rights, contact us at support@realtyvisio.com.

8. Cookies

When you first visit, you can accept or refuse non-essential cookies and similar technologies using the on-site banner; your choice is stored for twelve months.

You can also control cookies through your browser settings. Disabling some cookies may affect how our website functions.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect their personal information.

11. International Transfers

Your information may be processed or stored outside the UAE where our service providers operate. Where this occurs, we take steps to ensure appropriate safeguards are in place, in line with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision.

13. Contact Us

Realty Visio, Al Habtoor Business Tower, Dubai Marina, United Arab Emirates. Email: support@realtyvisio.com. Phone: +971 54 240 1011.